Frequently Asked Questions

Most restaurant chains can be fully operational with our performance tracking system within 2-3 weeks. The timeline includes initial consultation, system configuration, integration with your existing POS and operational systems, staff training, and go-live support.

For smaller chains (2-5 locations), implementation can be completed in as little as 1-2 weeks. Larger operations with more complex requirements may take 3-4 weeks to ensure proper integration and staff training across all locations.

Yes, we maintain full GDPR compliance and use enterprise-grade security measures to protect all your operational data. Our systems are hosted in EU data centres and we implement strict data protection protocols including encryption, access controls, and regular security audits.

As an Austrian company, we are subject to strict EU data protection laws and maintain comprehensive data processing agreements with all our clients. Your customer and operational data remains fully under your control at all times.

Our platform integrates with most popular restaurant POS systems including Square, Toast, Lightspeed, Revel, TouchBistro, and many others. We also work with legacy systems and can create custom integrations where needed.

During our initial consultation, we assess your current technology stack and ensure seamless integration with your existing systems. Our technical team handles all integration work, so there's minimal disruption to your daily operations.

Absolutely. We provide comprehensive training for your management team and key staff members. This includes hands-on training sessions, detailed documentation, video tutorials, and ongoing support during the initial weeks after implementation.

Our training covers dashboard navigation, report generation, alert management, and how to interpret performance data to make informed operational decisions. We also provide train-the-trainer sessions so your team can educate new staff members.

We provide ongoing technical support via email and phone during business hours (Monday-Friday, 10:00-19:00 CET). This includes system troubleshooting, user account management, report customisation, and assistance with data interpretation.

Additionally, we offer regular system updates, performance optimisation, and quarterly business reviews to ensure you're getting maximum value from your performance tracking investment. Emergency support is available for critical system issues.

Yes, our platform is designed to scale seamlessly as your business grows. Whether you're adding new locations, expanding menu offerings, or increasing transaction volumes, our system can accommodate your growth without performance degradation.

We use cloud-based infrastructure that automatically scales resources based on demand. Adding new locations is straightforward and can typically be completed within 1-2 days, including system configuration and staff training.

Our system includes comprehensive reporting on sales performance, staff productivity, customer flow, inventory levels, food costs, and operational efficiency. Reports can be generated in real-time or scheduled for automatic delivery.

You'll have access to executive dashboards, location comparison reports, trend analysis, peak hour identification, menu item performance, and custom KPI tracking. All reports can be exported in multiple formats and customised to your specific requirements.

System updates and maintenance are handled automatically by our technical team with minimal disruption to your operations. Most updates occur during off-peak hours and include new features, security enhancements, and performance improvements.

We provide advance notice of any significant updates and ensure backward compatibility with your existing integrations. Our cloud-based platform means you always have access to the latest features without manual installation or downtime.