Privacy Policy

Introduction

plinoraveta.top AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website at plinoraveta.top or use our restaurant performance tracking services.

As the data controller, we are responsible for ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Austrian data protection legislation.

Data Controller Information

The data controller responsible for your personal data is:

• Company: plinoraveta.top AG
• Registration Number: FN794625a
• Address: Rotenturmstraße 28, 4095 Linz, Upper Austria, Austria
• Email: [email protected]
• Phone: +43 7329359576

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Company details (business name, number of locations)
• Communication preferences and enquiry details
• Service requirements and consultation requests

Information Collected Automatically

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and website navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We process your personal data for the following purposes based on legitimate legal grounds:

Service Provision (Contract Performance)

• Responding to your enquiries and consultation requests
• Providing restaurant performance tracking services
• Processing service agreements and contracts
• Delivering customer support and technical assistance

Legitimate Business Interests

• Improving our website functionality and user experience
• Analysing website usage patterns and performance
• Developing and enhancing our service offerings
• Conducting market research and business analysis

Legal Compliance

• Maintaining records for regulatory compliance
• Responding to legal requests and court orders
• Protecting our legal rights and interests

Consent-Based Processing

• Sending marketing communications and newsletters
• Personalising website content and advertisements
• Using analytics and marketing cookies

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

• Cloud hosting and data storage providers
• Email communication and marketing platforms
• Analytics and website performance tools
• Customer support and communication systems

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• In response to lawful requests by public authorities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction, subject to appropriate safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Our data retention periods include:

• Contact enquiries: 3 years from last contact
• Customer data: Duration of service agreement plus 7 years for legal compliance
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months for Google Analytics data
• Legal records: As required by Austrian commercial law

Your Rights

Under GDPR and Austrian data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Other appropriate safeguards as required by GDPR

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or our data processing practices, please contact us:

• Privacy Officer: [email protected]
• Phone: +43 7329359576
• Address: plinoraveta.top AG, Rotenturmstraße 28, 4095 Linz, Austria

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.